Complex Disability Care
Supporting people with complex needs
Delivering Intensive Disability Support Services
We celebrate individuality.
Some people living with disability have additional requirements and can benefit from enhanced support. At Caring Lotus we have dedicated support workers who have specialised training to assist individuals with their complex needs.
Your complex care support plan is developed with your unique needs as its focus. We create the plan in collaboration with you, your family, our team, and your support professionals.
A Support Plan that is Unique To you
Each of our Support Plans is different.
That’s because it needs to be individualised for you, and promote your independence. As well as your needs, we learn about your unique skills and strengths, together with your goals and aspirations.
Your plan includes all the additional services you require. We make sure we meet your higher needs.
Caring Lotus prides itself on working collaboratively with your support network to help you with your goals. We have excellent communication systems. We keep all the people involved in your care up to date. With your agreement, we include those organisations in our communications.
Get In Touch Today
Find out how we can help you live your best life!
Working holistically with your whole team
It takes teamwork.
People with higher levels of need often have Support Workers from a number of organisations supporting them. It can be hard to find people with the right skills and availability to provide the levels of care that you need 24 hours a day.
Caring Lotus prides itself on working collaboratively with your support network to help you with your goals. We have excellent communication systems. We keep all the people involved in your care up to date. With your agreement, we include those organisations in our communications.
Specialised Disability Support Services
In some situations, specialised disability support services may require a nurse to assist with care. During our initial consultation, we will find out if this is required. Our team of experienced nurses can deliver complex and clinical support as required.
The high-intensity support that we can help you with includes:
Here Are Our Most Required Complex Care Services
It is our goal to ensure that you receive comprehensive disability support at home. We cater to a full range of complex needs
Medication Management
We facilitate the administration of your medication by following the instructions provided by your health professional. We are committed to the strict protocols so that we ensure the correct authority and documentation is followed.
Active Overnight Support
We can assist you with overnight active support. We require your home to have the appropriate set-up. You can be reassured that you or your loved ones receives dedicated care through the night.
Support with Feeding
If you require assistance with feeding regimes our support workers can help you. Our objective is that you have a stress-free experience. Based on the level of support you require, you will have assistance from either a support worker or a qualified nurse.
How we Work together to support you
We are on your team. Here are our four steps of how we collaborate to support you to live your best life. You are the heart of everything we do.
Fill out the Client Intake Form
You, your carer or Support Coordinator fills out the Client Intake Form. We will get in touch to get the process started. We’ll let you know how our intake process works. So you know what to expect every step of the way. You can let us know if you have other supports that we need to work in with.
Develop a Support Plan
Together we explore your unique skills, strengths, and needs. We listen to you, you, your family or advocate, and your support professionals to develop. To plan the very best support for you, we might need to meet you face-to-face or do detailed assessments. We’ll agree on a support plan that suits you.
Our support workers assist you
Once you’ve confirmed the Support Plan that meets your NDIS goals, we’ll set up a Service Agreement. And then our support workers will provide the supports in your plan. We choose support workers who care. And we train them so they can skilfully support you. So you can be confident of receiving high standards of care, delivered with warmth, humour and heart.
Ongoing review and follow-up
We regularly review your Support Plan to ensure that we are meeting your needs and personal requirements. We welcome your feedback. Your Support Workers are the people who have the most insights. So we ask them too. We can also write reports if you need those. We often write reports for clients when their NDIS plan is coming up for review.
Find Out More About Our Complex Disability Care Services
Here are some of the more common questions people have about our services. We know that everyone has individual needs so please contact us with any other questions.
How do I find out about all the services that Caring Lotus can provide to me?
Your needs are very specific. So, it’s best to speak to our friendly team at Caring Lotus about all the services available to you. We’ll talk you through what we can provide and how we work. And we’ll follow up with our detailed information. We’re committed to providing the most appropriate supports for you.
What happens if my support worker is absent?
Caring Lotus will contact Support Workers with relevant qualifications as a suitable replacement. Where possible, we will provide a Support Worker who has worked with you previously and is aware of your requirements. Where possible, we will advise you of details of the replacement Support Worker. We will seek your approval for the replacement staff member and will never place someone to support you who you do not wish.
How do you make sure I am safe while I am receiving services from Caring Lotus
Before we work with you, we complete a risk assessment that we get your input into. We only employ skilled Support Workers who respect the rights of participants and who are aware of current legislation and policies. We have detailed handbooks for both our Support Workers and our NDIS participants. We train our team before they work with clients, set very clear expectations and supervise them proactively.
And we communicate regularly with you and your support coordinator so that we can make adjustments as needed.
Why Caring Lotus is the Best Disability Support Service Provider
We provide Disability Support Services across Melbourne and Geelong
We support NDIS participants in the community across the whole metropolitan region of Melbourne and Geelong.
Get in touch even if your suburb isn’t listed. Our family of disability support workers allows us to assist you, wherever you’re located.
